Refund Policy

All sales are final

Once your payment goes through and your files are available, we don't offer refunds or exchanges because you've changed your mind, found another logo, no longer need it, or chose the wrong pack.

Before you pay you can preview as many options as you want and change colours, font, layout and symbol for free. Please take your time.

When we fix it or refund you

You didn't get your files. If your download doesn't work and we can't fix it within 7 days of you telling us, we'll refund you in full.

You were charged twice or charged the wrong amount. We'll refund the extra right away.

The files don't match what you bought. If they're different from the logo shown at checkout, or a file is broken, we'll fix it. If we can't within 7 days, we'll refund you in full.

We cancelled your order, for example because it broke our Terms of Service. We'll refund you in full.

The law gives you a right to cancel. For example, Ontario's Consumer Protection Act, 2002 lets you cancel an online purchase in some situations, such as if we didn't give you required information before you paid. Those rights always apply.

Stripe is the merchant of record for your payment. Under its own policies it may also issue a refund in some cases, for example to resolve a problem with a purchase or where a local cooling-off period applies. If it does, your rights to the logo end.

How to ask

Email hello@northcraft.company with your order number (it starts with MC-) and what went wrong. We answer within 2 business days.

Approved refunds go back to the card or account you paid with, within 15 days. When an order is refunded, your rights to the logo end and you must stop using it.

Before you dispute a charge

Please email us first. We fix real problems quickly, and a dispute takes weeks for everyone. Your bank or card rights aren't affected by this policy.